07421 904 933 // hello@grafttalent.co.uk

Account Manager - City

Ref: 197 Date Posted: Tuesday 06 Apr 2021
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Account Manager


£25k - £27k

Are you an organised, efficient, talented account manager with at least 3 years’ industry experience working within an agency? Well that’s a good start!

If you’re looking for a new challenge, then you could be just the person we are looking for.

You’ll be putting your excellent experience of account handling across all areas of marketing communications to good use, delivering a wide and varied range of work for our clients efficiently.

As you‘ll sustain and develop relationships with clients, suppliers as well as direct reports, it helps that you’re personable and professional too.

You have a creative flair and are good at presenting as well as being a detail ninja. You are happiest when you’re busy and were born to multi-task.


  • To help deliver marketing services for the retail industry 
  • To support the account group to deliver client work in an accurate and timely manner
  • To anticipate and rectify issues before they become a problem
  • To build a sound commercial awareness and demonstrate this through the achievement of business objectives
  • Develop & maintain a strong relationship with the client and consistently strive to exceed their expectations.
  • Ensure that Account Executives, Creative, Production and Art Workers do the same
  • Develop and maintain a good understanding of the client and their organisation
  • Develop and continue a good understanding of store operations
  • Manage client expectations and create raving fans out of them
  • Offer daily support to the account group
  • Support the Account Director and Senior Account Manager with ad hoc work
  • Support team members, designers in the pursuit of delivering the highest standard of service to the client
  • Work closely with supporting organisations to understand their ways of working and continue to build strong relations
  • Ensure all third party suppliers are kept in the loop at all times regarding bookings and print requirements

Skills & Knowledge

  • IT literate, preferably on Macs
  • Know and understand the client’s organisation and market
  • Ability to juggle numerous tasks at once and deliver all effectively
  • Ability to delegate work to achieve the best results and is an effective people manager
  • Strong understanding of internal briefing and production process’s
  • Full knowledge of internal working processes
  • Previous experience of briefing process is essential
  • Works as a strong team player
  • Experience of presenting is essential
  • Has experience of running brainstorming sessions/listening groups
  • Report writing experience is essential
  • Be able to look and act professional at all times (business and social with clients)
  • Willingness to become the champion of the client’s business
  • Display confidentiality at all times with regards to the company and client business
  • Display a good understanding of print, production, repro and media, including costs
  • Has a full understanding of the invoicing process, mark-ups and charge out rates for each client



  • Graduate level, however not essential



3+ years experience of account handling, preferably in a retail or branded environment