07421 904 933 // hello@grafttalent.co.uk

Operations Manager - City

£30,000 - £40,000 DOE - Sales
Ref: 93 Date Posted: Friday 15 Nov 2019
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Operations Manager

  • Armley, Leeds

  • £30,000 - £40,000 DOE

Our client is a fast-paced and people-driven service company that works within the logistics industry. Providing their clients with customised solutions and extraordinary service related to shipping. In the centre of all the action is the Ops team. Always looking for solutions, making the impossible into reality.


Oversee customer service team and operations flow:

  • Make sure the team is in constant communication with customers via email/phone about the status of their shipments
  • Providing customers with different solutions and recommendations of the most suitable logistics options
  • Listening to customer concerns and working to resolve their issues and implement a strategy to improve our service.
  • Hire and train qualified staff, in line with the services the company provides.

Assist Sales Team

  • Make sure there is a smooth transition between a lead to a returning client
  • Assist Sales Manager in the tendering process and large-scale accounts

Pricing and invoicing

  • Appropriate cost calculation
  • Offering price overviews to customers
  • Invoicing of our services


  • Sourcing the right service providers (Express International, Airfreight, etc.)
  • Make sure the services they provide are up to our standards and that we can build a good relationship
  • Work on cost reductions and pricing reviews

The Person:

  • Able to manage a team of 6 people
  • The right attitude - Positive, open-minded, solution-oriented who is comfortable working in a fast-paced environment.
  • Service-minded with outstanding social skills - "Client first" mindset with excellent oral and written communication skills.
  • Team player and leader - Teamwork is key for us and we also look for leadership skills
  • Excellent computer skills & knowledge of MS Office 365
  • Driving license required